Frequently Asked Questions
Everything you need to know about your BOYA audio experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I verify the authenticity of my BOYA product?
Every genuine BOYA product comes with a security code on the packaging. You can enter this code on our official website's verification page to ensure your device is an original high-quality unit.
What is your return policy for electronic goods?
We offer a 30-day return policy for all items in their original packaging and condition. If the product is defective, we provide a full refund or a free replacement.
Do your microphones come with a warranty?
Yes, all BOYA electronics include a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions under normal usage.
Are BOYA microphones compatible with both iPhones and Android devices?
Most of our microphones are compatible with both systems. However, some models may require a Lightning or USB-C adapter. Please check the specific product specifications for connector details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.